apple maps fail helsinki train station Apple apologizes for epic Apple Maps failApple is very, very sorry that its new iPhone Maps app, which was unveiled with the recent upgrade to operating system iOS 6, is so awful. In fact, it’s so sorry that the product is inferior to Google Maps, which used to be the iPhone’s default map, that CEO Tim Cook has officially apologized.

“At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better,” writes Cook in an open letter to customers.

PHOTOS: Steve Jobs over the years

He implores users not to give up on Apple. “The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.”

So, while Maps is getting fixed, Cook recommends you use other apps (or bookmark Google Maps’ web app) in the meantime. “While we’re improving Maps, you can try alternatives by downloading map
apps from the App Store like Bing, MapQuest and Waze, or use Google or
Nokia maps by going to their websites and creating an icon on your home
screen to their web app.”

Just a suggestion — and feel free to use this one for free, Apple — why not make sure the product you release is not crappy before you force your users to switch over instead of after? Just wondering.

What’s the problem with Maps? In short, it’s glitchy, incomplete (there’s no public transportation directions option — what about the people in cities, Apple?), and prone to turning major metropolitan areas, like, say, the Helsinki train station, into a park (pictured, courtesy the tumblr The Amazing iOS 6 Maps).

Have you upgraded to iOS 6 yet? What do you think of the new application? How does it measure up to the Google Maps app?

Posted by:Jean Bentley